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Vidyo gets another $25M (no joke)

Wow, I told you to keep an eye on Vidyo. Today it announced a $25 million Series C round of funding from all of its existing investors: All of Vidyo’s existing investors, including Menlo Ventures, Rho...

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The video enabled contact center: Give me an agent beyond the uncanny valley

There’s been a lot of talk about the video enabled contact center, be it on the front end IVR or the agent desktop. In the future IVRs may employ video interactions rather than forcing the caller to...

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Veraz Networks and Dialogic, a model (mobile video) marriage

Have no doubt — video is the new voice, as Dialogic proudly touts. The company so firmly believes in video that it has grown from preaching the gospel of voice to the gospel of video. And now it has...

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Google eyes Skype’s pie, Skype hires pie guardians

The Big G is serious about IP communications, as in both voice and video. Remember when Gtalk was introduced? Yeah, me either. The Google faithful saw the late birth of Gtalk, went meh, then continued...

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Polycom wants to eat, not be eaten

Andrew Miller, Polycom’s fairly new CEO, aimed to dispel any buyout rumors by going on record to say that the company is not in any talks with buyers. Instead, Miller sees Polycom being the buyer in...

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1-888-FACETIME brings the video contact center to the (iPhone 4) masses

One of the new features of the recently-launched iPhone 4 is its front-facing camera and the ability to conduct a video call. Yes, Apple (and in a small part, AT&T) finally gives U.S. consumers a...

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Enterprise Connect: Tuesday keynote from Cisco

Cisco on the rocks, please For more photos and videos of Cisco products please visit the album on Facebook. This year it’s Cisco’s Barry O’Sullivan, SVP Voice Technology Group, who got to lead off...

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InfoComm: Day 1 on the show floor

Coverage of InfoComm 2011 Orlando is brought to you by John Stepp, president of Free Tech Consultants. The huge AV spectacular InfoComm 2011 in Orlando opened its trade show floor Wednesday to tens of...

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The future of video in the contact center

When I was on the phone recently with my website provider, I really would have liked to have had a video connection. I am certain that I could have gotten more out of the call if it was video. At least...

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Video collaboration: is it a cultural thing?

This blog post is sponsored by the CIO Collaboration Network and Avaya. Believe it or not, video communications systems have been around for a long time. And ever since the invention of the telephone,...

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